Terms of Service
Blazing Hog Inc Terms of Service
IMPORTANT NOTICE: PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS. THESE INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS, A BINDING ARBITRATION CLAUSE, AND A CLASS ACTION WAIVER THAT GOVERNS HOW DISPUTES WILL BE RESOLVED.
By accepting these Terms of Service and using the products and services provided to you, you are bound by the terms and conditions listed hereafter and any wireless carrier "Service Agreement", "Acceptable Use Policy", or related document which governs a user's responsible use of network resources and services as referenced by the wireless carrier on their website. Additional terms and conditions may also apply.
Service Available for US Residents Only.
Table of Contents
1. SERVICE DESCRIPTION
2. MODEM OWNERSHIP AND RENTAL TERMS
3. MODEM RENTAL FEE / ADDITIONAL FEES
4. CANCELLATION POLICY
5. EXPRESS DISCLAIMER OF WARRANTIES
6. LIMITATION OF LIABILITY
7. INDEMNIFICATION
8. REPLACEMENT MODEM
9. MONTHLY INVOICES
10. NONPAYMENT
11. DEBT COLLECTION
12. CREDIT CARD CHARGEBACKS & DISPUTES
13. RATE CHANGES
14. REFERRALS
15. REDRESS OPTION
16. CONGESTION MANAGEMENT
17. SPEED OF SERVICE
18. DATA LIMITATIONS
19. APPLICATION-SPECIFIC BEHAVIOR
20. TECHNICAL SUPPORT
21. DOWNTIME CREDIT PRACTICE
22. PRODUCT DESCRIPTION AND SIZE
23. DEVICE ATTACHMENT RULES
24. PRIVACY POLICIES
25. SECURITY
26. INSTALLATION
27. LIMITATIONS OF SERVICE
28. CIRCUMSTANCES BEYOND BLAZING HOG'S CONTROL (FORCE MAJEURE)
29. TERMINATION
30. TERMINATION BY NETWORK PROVIDER
31. DISPUTE RESOLUTION AND BINDING ARBITRATION
32. CLASS ACTION WAIVER
33. BLAZING HOG SAFEPAY IDENTITY VERIFICATION & STORED PAYMENT METHOD POLICY
34. MISCELLANEOUS
1. SERVICE DESCRIPTION
Blazing Hog Inc ("Blazing Hog," "We," "Our") provides wireless internet access service (the "Service") to individual customers ("You," "Customer," "Subscriber") in select regions within the continental United States. The Service is provided through third-party networks (each a "Network Provider"), including but not limited to Verizon and T-Mobile, and may be subject to changes in coverage, performance, and network management by the Network Provider.
As detailed further in these Terms of Service, the Service is for PERSONAL AND PRIVATE USE ONLY. Sharing or extending the Service to non-subscribers, including but not limited to guests, residents of RV parks or other public areas, or to businesses (collectively, "Unauthorized Extended Users"), is strictly prohibited without written consent from Blazing Hog. Failure to comply with these usage restrictions will result in penalties including, but not limited to, immediate service termination.
You are being provided internet access via the Service. You are not being provided with any applications (such as Internet telephone or cable TV) that might be provided with internet service providers by other vendors. We are not involved in the creation or the provisioning of the Service. The Network Provider provides the Service over its wireless network, using cell sites and frequencies licensed by the FCC. The Service is not available in all locations and you will only be able to access the Service within the operating range of the Network Provider's network, which may change from time to time in the sole discretion of the Network Provider. The Service may be disrupted or unavailable from time to time due to maintenance, emergencies, inclement weather or other factors outside of our control, or any of our partners' control. The Service and the related equipment needed to use the Service ("Equipment") may not function in the event of a power failure or disruption, and you may be required to reset or reconfigure your modem or other hardware to use the Service thereafter. We and our partners assume no liability with regard to any failure or lack of performance of the Service.
No Commercial Use: The Service and associated Equipment provided by Blazing Hog are intended solely for personal or office use by the individual Subscriber. The Equipment and Service are not to be used for providing internet access to Unauthorized Extended Users, including but not limited to, communal use in RV parks, campgrounds, or similar locations, without written approval from Blazing Hog. Any such use beyond individual or office use will be considered a violation of this agreement and may result in termination of service and additional charges.
2. MODEM OWNERSHIP AND RENTAL TERMS
2.1 Ownership of Modems
All modems provided by Blazing Hog remain the sole and exclusive property of Blazing Hog. Customers are granted a limited, non-transferable license to use the modem strictly for the purpose of accessing Blazing Hog's Services for personal use only. The modem may not be sold, leased, rented, transferred, or otherwise distributed without the written consent of Blazing Hog.
2.2 Right to Reclaim Equipment
Blazing Hog reserves the right to reclaim any Equipment, including any modems and/or antennas, provided to Customers at its sole discretion under the following circumstances, including but not limited to:
- Termination of Service: Upon cancellation or termination of the Customer's Service, whether initiated by the Customer or Blazing Hog.
- Non-Payment: In the event of overdue or unpaid invoices, after proper notice has been given to the Customer.
- Violation of Terms: If the Customer breaches any terms or conditions set forth in this agreement, including unauthorized sharing with Unauthorized Extended Users.
- Equipment Condition: If the modem is damaged, malfunctioning, or otherwise not operating as intended.
2.3 Maintenance and Support
- Support Tiers: Customers who have opted for the Blazing Hog Premier Modem Rental will receive priority support, including expedited troubleshooting, maintenance, and replacement services. Customers with the Standard Modem Rental will receive general support, limited to email and live chat, and based on availability.
- Customer Responsibilities: In the event of any issues or malfunctions with the modem, the Customer is required to promptly contact Blazing Hog's support team.
All Blazing Hog Customers have access to Blazing Hog's comprehensive Blazing Hog Wiki, a resource designed to answer most questions and provide detailed information about our services, troubleshooting, policies, and more.
2.4 Equipment Protection and Liability
- Premier Equipment Protection: Customers who enroll in Blazing Hog's Premier Equipment Protection plan are covered against accidental damage, theft, and other unforeseen issues.
- Standard Customers: Customers who do not have Premier Equipment Protection are financially responsible for any damage to the modem. In the event of damage, loss, or malfunction not covered under warranty, the Customer must replace the modem at its full retail cost.
2.5 Liability for Equipment and Replacement
Customers are responsible for ensuring the modem is used in accordance with Blazing Hog's guidelines for personal use only and are liable for any damages resulting from misuse, neglect, or unauthorized alterations to the equipment. The Customer is responsible for the full retail cost of the modem if the modem is damaged or lost.
2.6 Modem Condition
All modems must be returned in the same condition as they were shipped. The following conditions may result in additional fees for damage beyond normal wear and tear:
- Excessive Scratches, Dirt, or Dents
- Glue, Adhesives, or Stickers
- Pet Hair, Tobacco Stains, or Odors
- Jammed or Misused SIM Cards
- Disassembly, Missing Parts, or Dismantling of the Modem
2.7 Use in Commercial or Shared Spaces
The Equipment is provided for personal or office use only. If the Customer intends to use the modem to provide internet access for Unauthorized Extended Users, the Customer must first obtain written approval from Blazing Hog.
2.8 Remedies for Commercial Use Violations
- Immediate Termination of Service: Blazing Hog may suspend Service immediately.
- Commercial Use Penalty: Blazing Hog may elect to hold You liable for additional fees based on the nature of the breach.
3. MODEM RENTAL FEE / ADDITIONAL FEES
3.1 Modem Rental Options
Effective September 20, 2024, Blazing Hog has transitioned from a one-time membership fee to a monthly rental fee structure.
- Standard Modem Rental: Rental of a basic modem for personal use only.
- Premier Modem Rental: Includes enhanced features and proactive 24/7 monitoring.
- SIM Card Kit Fee: A non-refundable SIM card kit fee applies upon purchase.
- Activation Fee: A non-refundable Activation Fee is charged upon activation.
3.2 Modem Activation
Customers are encouraged to activate their modem within 14 days of delivery. Billing cycles automatically begin 30 days after the modem's delivery date, regardless of activation.
3.3 Modem Rental Pricing
Blazing Hog reserves the right to modify modem rental fees at any time, without prior notice.
3.4 Amendments to Terms
Blazing Hog may update or amend these Terms of Service. Continued use of the Equipment and Services after such changes constitutes acceptance of the revised terms.
3.5 Security and Privacy
Customers must not attempt to modify or bypass security features of the modem.
4. CANCELLATION POLICY
You may cancel your subscription at any time. We recommend cancellations be submitted via the Customer Portal or the Cancellation Website.
4.1 Return of Equipment
Upon cancellation, you must return all Blazing Hog Equipment in good working condition. Failure to return the Equipment will result in a fee equal to the full retail value of the devices.
5. EXPRESS DISCLAIMER OF WARRANTIES
THE SERVICE AND EQUIPMENT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, BLAZING HOG INC, ITS AFFILIATES, AND ITS NETWORK PROVIDERS EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
6. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLAZING HOG INC... BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES... ARISING OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE SERVICE OR EQUIPMENT.
7. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Blazing Hog Inc, its affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees arising from your use of the Service, violation of these Terms, or violation of applicable law.
8. REPLACEMENT MODEM
Blazing Hog offers an optional Prime upgrade that covers the cost of a one-time modem replacement. If a replacement is issued, the current modem subscription will pause for 14 days (the Grace Period) for the old device to be returned. If the original modem is not returned within 30 days, Blazing Hog will consider it stolen, and the full retail value will be invoiced.
9. MONTHLY INVOICES
Monthly subscription fees are billed in advance on a recurring 30-day basis, using the card on file.
9.1 AUTO PAY
A valid debit or credit card must always be on file for autopay. By becoming a customer, you authorize automatic billing upon subscription renewal.
9.2 PAUSING YOUR SUBSCRIPTION
Blazing Hog offers a Travel Add-On ($19.95/month) that allows customers to pause their subscription when service is not in use. Service can be paused for up to 3 months at a time, with a maximum of 6 months within any 12-month period.
10. NONPAYMENT
If subscription payment is not collected, service will be disconnected.
10.1 BANK FEES
Blazing Hog Inc is not liable for fees incurred by the Customer's financial institution.
10.2 REACTIVATION FEE
If a subscription is disconnected due to nonpayment, a $50 non-refundable reactivation fee is required to restore service.
11. DEBT COLLECTION
Blazing Hog reserves the right to transfer outstanding balances to a third-party debt collection agency.
12. CREDIT CARD CHARGEBACKS & DISPUTES
Blazing Hog reserves the right to suspend service for chargebacks until the dispute is resolved.
12.1 DISPUTE RESOLUTION AND ACCOUNT SUSPENSION
Billing disputes (chargebacks) may result in immediate suspension or cancellation of the subscription.
12.2 DISPUTE PROCESS
By using our services, you authorize Blazing Hog to disclose necessary data (emails, agreements, device usage) to financial institutions to assist in investigations.
13. RATE CHANGES
Blazing Hog may update rates. Continued use of Equipment and Services after notification constitutes acceptance of new rates.
14. REFERRALS
Blazing Hog offers a Referral Program. Referral Credits have no cash value, are subject to verification, and may be modified at any time.
15. REDRESS OPTION
If you have a complaint, reach out to Blazing Hog support for resolution.
16. CONGESTION MANAGEMENT
Blazing Hog does not engage in network congestion management; however, the Network Provider does. Review the Network Provider's disclosures for relevant practices.
17. SPEED OF SERVICE
Blazing Hog does not guarantee minimum speeds. All subscription plans are provided "AS IS".
18. DATA LIMITATIONS
Data limitations vary based on the Network Provider. Prohibited applications include continuous streaming, public/Guest Wi-Fi, and web hosting.
19. APPLICATION-SPECIFIC BEHAVIOR
Blazing Hog does not engage in blocking or rate-controlling specific protocols. The Network Provider may do so.
20. TECHNICAL SUPPORT
Technical support is offered on all Blazing Hog devices. Blazing Hog does not provide on-site support and is not responsible for troubleshooting third-party equipment.
21. DOWNTIME CREDIT PRACTICE
Downtime credits may be issued for localized tower outages upon request.
22. PRODUCT DESCRIPTION AND SIZE
Product photos are for illustrative purposes. Customers may receive refurbished equipment that has been tested and verified to meet functional standards.
23. DEVICE ATTACHMENT RULES
Only original equipment provided by Blazing Hog can be used to access the service.
24. PRIVACY POLICIES
Blazing Hog does not inspect network traffic. Network Providers may inspect traffic for network management purposes.
25. SECURITY
Blazing Hog does not take measures to assure the security of the network. Please refer to the Network Provider's open internet disclosures.
26. INSTALLATION
Blazing Hog does not provide professional installation.
27. LIMITATIONS OF SERVICE
Unlimited accounts are not dedicated accounts. Blazing Hog reserves the right to disconnect users for excessive or exorbitant usage.
27.1 EXCESSIVE USAGE
Excessive usage includes continuous streaming, public guest Wi-Fi, or web hosting.
28. CIRCUMSTANCES BEYOND BLAZING HOG'S CONTROL (FORCE MAJEURE)
Blazing Hog is not liable for failures due to causes beyond its reasonable control, including acts of God, war, or infrastructure outages.
29. TERMINATION
Blazing Hog may terminate this Agreement at its discretion for reasons including, but not limited to, law violations, non-payment, harassment of staff, tampering with equipment, or data abuse.
30. TERMINATION BY NETWORK PROVIDER
The Network Provider may terminate service if a member breaches the Acceptable Use Policy, is disruptive, or uses the service in a prohibited manner.
31. DISPUTE RESOLUTION AND BINDING ARBITRATION
Disputes shall be resolved by binding arbitration. You waive the right to a trial by jury or participation in a class action. Arbitration shall be conducted in San Antonio, Texas.
32. CLASS ACTION WAIVER
You and Blazing Hog agree that each may bring claims against the other only in individual capacity, not as a plaintiff or class member.
33. BLAZING HOG SAFEPAY IDENTITY VERIFICATION & STORED PAYMENT METHOD POLICY
All customers are required to complete Blazing Hog SafePay identity verification.
33.1 Purpose of Blazing Hog SafePay
Identity verification, fraud protection, and verified payment method storage.
33.2 Payment Authorization, Dual Payment Method Requirement, and Data Use
Customers must maintain two valid payment methods on file. You authorize Blazing Hog to charge secondary methods if primary methods fail.
33.3 ACH and Bank Account Linking via Plaid
Blazing Hog uses Plaid for bank account verification.
33.4 Right to Withdraw Consent or Modify Payment Methods
Maintaining two payment methods is required for continued service.
33.5 Customer Notification and Dispute Rights
Disputes must be notified within 7 calendar days.
33.6 Automatic Billing Start
Billing begins 30 days after modem delivery.
33.7 Customer Responsibility
Customers must keep payment methods current.
33.8 Agreement to Terms
Completing SafePay represents agreement to these terms.
34. MISCELLANEOUS
- Severability: If any provision is found unenforceable, it will be limited to the minimum extent necessary.
- Entire Agreement: These Terms, together with the AUP, constitute the entire agreement.
- Governing Law: Governed by the laws of Texas.
- Waiver: Failure to enforce any right does not constitute a waiver of such right.