Terms of Service

Effective Date: July 24, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. THEY CONTAIN IMPORTANT INFORMATION REGARDING YOUR LEGAL RIGHTS, REMEDIES, AND OBLIGATIONS, INCLUDING LIMITATIONS OF LIABILITY AND A BINDING ARBITRATION PROVISION.

These Terms of Service (“Terms”) form a legally binding agreement between Blazing Hog Inc. (“Blazing Hog,” “we,” “us,” or “our”) and the person or entity purchasing, accessing, or using our internet service, equipment, websites, customer portal, or related services (“Customer,” “you,” or “your”).

By placing an order, activating Service, creating an account, clicking to accept these Terms, or using the Service or Equipment, you acknowledge that you have read, understood, and agreed to these Terms.

Your use of the Service may also be governed by:

Your order confirmation or service-plan description;
Any applicable Broadband Consumer Label;
Blazing Hog’s Acceptable Use Policy;
Blazing Hog’s Privacy Policy;
Equipment return or replacement instructions;
Promotional terms disclosed at the time of purchase; and
Applicable terms, policies, and network-management practices of the underlying wireless or network provider.

If there is a conflict between these Terms and a specific written order confirmation, the order confirmation will control with respect to the particular Service, pricing, or promotion described in it.

The Service is available only within the United States and only at locations where Blazing Hog determines that Service can reasonably be provided.

Service Description
Service Availability
Customer Eligibility and Account Information
Equipment Ownership and Use
Equipment Care and Customer Responsibility
Equipment Replacement
Installation and Activation
Monthly Service and Recurring Billing
Automatic Payments
Taxes, Fees, and Other Charges
Nonpayment and Service Suspension
Chargebacks and Billing Disputes
Rate and Service Changes
Cancellation
Equipment Returns
Refunds and Account Credits
Network Management and Congestion
Service Speeds and Performance
Data Usage and Excessive Use
Prohibited Uses
Device and Equipment Attachment Rules
Technical Support
Outages and Downtime Credits
Privacy and Security
Third-Party Networks and Services
Disclaimer of Warranties
Limitation of Liability
Indemnification
Force Majeure
Termination by Blazing Hog
Termination by a Network Provider
Informal Dispute Resolution
Binding Arbitration
Governing Law
Changes to These Terms
Miscellaneous
Contact Information

1. Service Description

Blazing Hog provides wireless and other broadband internet-access services to eligible residential and business customers in select areas of the United States.

The internet-access service provided by Blazing Hog is referred to in these Terms as the “Service.” Modems, routers, antennas, power supplies, cables, SIM cards, and other devices provided by Blazing Hog are collectively referred to as the “Equipment.”

The Service may operate through networks owned, operated, maintained, or controlled by third-party wireless carriers, telecommunications companies, or other network providers, each referred to as a “Network Provider.”

Blazing Hog does not control every component of the underlying network used to deliver the Service. Coverage, network capacity, tower availability, signal quality, and network-management practices may be controlled by the Network Provider.

The Service provides access to the internet. Unless expressly stated in your order, Blazing Hog does not provide traditional telephone service, television programming, emergency communications, monitored security service, or other applications that may sometimes be bundled with internet service.

The Service and Equipment are intended for use at the approved service location and for the type of use permitted by the Customer’s selected plan.

2. Service Availability

Service availability is determined on a location-by-location basis and is not guaranteed merely because a website, map, salesperson, or automated service-availability tool indicates that Service may be available in a general area.

Actual availability and performance may depend on:

Proximity to a compatible tower or network facility;
Terrain, vegetation, buildings, and other obstructions;
Indoor or outdoor Equipment placement;
Available network capacity;
Radio-frequency interference;
Weather and environmental conditions;
Network Provider restrictions;
Equipment compatibility;
Power and electrical availability; and
Other technical or geographic factors.

Blazing Hog may determine before or after activation that Service cannot be reliably provided at a particular location. In that event, Blazing Hog may cancel the order or terminate the affected Service.

Service coverage may change after activation due to Network Provider decisions, tower changes, network upgrades, network retirement, spectrum changes, interference, construction, environmental conditions, or other circumstances outside Blazing Hog’s control.

3. Customer Eligibility and Account Information

You must be at least 18 years old and legally able to enter into a contract to purchase the Service.

You agree to provide accurate, current, and complete account information, including:

Your legal name;
Service address;
Shipping and billing address;
Email address;
Telephone number; and
Valid payment information.

You must promptly update your information if it changes.

You are responsible for maintaining the confidentiality of account credentials and for activity conducted through your account. You must notify Blazing Hog promptly if you suspect unauthorized account access, fraud, identity theft, or misuse of the Service or Equipment.

You may not create an account using false information, another person’s identity, or payment information you are not authorized to use.

4. Equipment Ownership and Use

Unless an order confirmation expressly states that Equipment is sold to you, all Equipment provided by Blazing Hog remains the sole and exclusive property of Blazing Hog or its supplier.

Payment of an activation fee, Equipment fee, shipping fee, rental fee, deposit, or monthly charge does not transfer ownership of rented or loaned Equipment.

You receive a limited, revocable, nonexclusive, and nontransferable right to use the Equipment solely to access the Service in accordance with these Terms.

You may not, without Blazing Hog’s written authorization:

Sell, lease, rent, loan, transfer, or give the Equipment to another person;
Move Equipment to an unauthorized service location;
Remove or replace a SIM card;
Alter Equipment software or firmware;
Unlock, root, jailbreak, reprogram, or modify the Equipment;
Remove serial numbers, labels, or identifying information;
Open, disassemble, or attempt to repair the Equipment;
Connect the Equipment to an unauthorized network;
Use the Equipment to provide internet access for resale; or
Use the Equipment in a way that violates law, these Terms, or a Network Provider’s policies.

Blazing Hog may remotely configure, update, manage, monitor, troubleshoot, disable, or reset Equipment when reasonably necessary to provide, maintain, protect, or terminate the Service.

5. Equipment Care and Customer Responsibility

You are responsible for protecting the Equipment against loss, theft, misuse, damage, unauthorized access, electrical damage, weather exposure, and improper installation.

Equipment must be used in accordance with the instructions provided by Blazing Hog and the Equipment manufacturer.

You may be financially responsible for Equipment that is:

Lost or stolen;
Not returned when required;
Damaged beyond ordinary wear and tear;
Altered, opened, dismantled, or modified;
Damaged by improper power supplies or electrical conditions;
Damaged by liquids, weather, insects, pets, smoke, or excessive dirt;
Missing components or accessories; or
Rendered unusable through misuse or neglect.

Equipment must be returned reasonably clean and in substantially the same condition in which it was provided, ordinary wear and tear excepted.

Unless Blazing Hog instructs otherwise, returned Equipment must include all originally supplied components, including:

Modem or router;
Power supply;
Ethernet cables;
Antennas;
Mounts or adapters; and
Other supplied accessories.

Blazing Hog may charge the applicable repair or replacement cost for lost, unreturned, incomplete, altered, or damaged Equipment.

6. Equipment Replacement

If Equipment malfunctions, you must contact Blazing Hog and reasonably participate in troubleshooting before a replacement will be issued.

Blazing Hog may determine whether Equipment should be repaired, reset, reconfigured, or replaced.

Replacement Equipment may be new, previously used, recertified, or refurbished. Replacement Equipment may differ in appearance, manufacturer, model, software, or specifications from the original Equipment, provided that it is reasonably capable of delivering the applicable Service.

When replacement Equipment is provided, you must return the original Equipment by the deadline and according to the instructions supplied by Blazing Hog.

Failure to return the original Equipment by the stated deadline may result in:

Continued Equipment rental charges;
A non-returned Equipment charge;
A charge equal to the replacement value of the Equipment;
Account suspension;
Referral of an unpaid balance to collections; or
Other remedies permitted by law.

Any optional Equipment-protection plan or extended replacement coverage will be governed by the specific terms presented when that coverage is purchased.

7. Installation and Activation

Unless your order expressly includes professional installation, the Service is provided on a self-installation basis.

You are responsible for:

Providing electrical power;
Following activation and setup instructions;
Positioning the Equipment in a suitable location;
Connecting personal devices;
Maintaining compatible customer-owned devices and internal wiring; and
Obtaining any specialized installation or networking services you require.

Blazing Hog is not responsible for installation, repair, configuration, or support of third-party routers, computers, security systems, smart-home devices, telephone systems, internal wiring, customer-owned antennas, or other customer-owned equipment.

If you hire a third-party installer or technician, that person is not an employee or agent of Blazing Hog unless Blazing Hog expressly states otherwise in writing.

Your billing start date will be the date disclosed in your order confirmation, activation materials, checkout disclosures, or applicable Broadband Consumer Label. Depending on the offer, billing may begin upon shipment, delivery, activation, or another disclosed date.

Failure to activate or use the Equipment does not automatically postpone recurring billing when a billing start date has already been disclosed.

You must promptly contact Blazing Hog if you experience activation problems.

8. Monthly Service and Recurring Billing

Unless otherwise stated in your order, Service is provided on a recurring monthly basis and is billed in advance.

The recurring charge may include:

Internet Service;
Equipment rental;
Optional services or features;
Applicable taxes;
Regulatory assessments;
Shipping or handling;
Surcharges; and
Other fees disclosed in your order or account.

Your billing date may occur on the same calendar date each month or on a recurring billing interval disclosed at checkout.

You authorize Blazing Hog to charge the valid payment method associated with your account for all amounts due under your order and these Terms.

Your obligation to pay continues until the Service is properly canceled in accordance with these Terms.

Failure to use the Service, turning off the Equipment, disconnecting the Equipment, or stopping payment through a financial institution does not constitute cancellation.

9. Automatic Payments

Automatic payment is required unless Blazing Hog expressly approves another billing arrangement in writing.

You must maintain at least one valid and authorized payment method on your account.

By providing a credit card, debit card, bank account, digital wallet, or other payment method, you represent that:

You are authorized to use the payment method;
The payment information is accurate;
Blazing Hog may store or tokenize the payment information through its payment processor; and
Blazing Hog may charge the payment method for recurring and other authorized charges.

Authorized charges may include:

Monthly Service charges;
Equipment rental;
Taxes and surcharges;
Optional services;
Shipping;
Equipment repair or replacement charges;
Non-returned Equipment charges;
Reactivation charges disclosed to you;
Past-due balances; and
Other charges authorized by your order or these Terms.

Blazing Hog may retry a declined payment method as permitted by law and payment-network rules.

You may update your payment method through the customer portal or by contacting customer support.

Removing or replacing a payment method does not eliminate any amount already owed.

10. Taxes, Fees, and Other Charges

You are responsible for all applicable taxes, governmental assessments, regulatory recovery charges, and other fees associated with the Service unless prohibited by law.

Applicable charges may include:

Activation fees;
Equipment rental fees;
Shipping and handling;
Expedited shipping;
Optional service fees;
Replacement Equipment charges;
Non-returned Equipment charges;
Technician or installation charges;
Late or reactivation fees disclosed to you; and
Taxes, assessments, or surcharges.

Fees will be disclosed in your order, account, invoice, applicable Broadband Consumer Label, or other written notice.

Unless expressly stated otherwise, activation, shipping, expedited-service, and SIM provisioning charges are nonrefundable once the applicable service has been performed or item has shipped.

Blazing Hog is not responsible for overdraft fees, insufficient-funds fees, interest, or other charges imposed by your bank, credit-card company, or payment provider.

11. Nonpayment and Service Suspension

If Blazing Hog cannot collect an amount when due, we may:

Retry the payment method;
Notify you of the failed payment;
Restrict account access;
Suspend or disconnect the Service;
Decline to ship replacement Equipment;
Accelerate amounts properly due;
Charge an applicable reactivation fee if previously disclosed;
Require payment before restoring Service; or
Refer the unpaid balance to a collection agency.

Suspension does not cancel your account or eliminate amounts already due.

Blazing Hog may continue billing applicable Equipment rental or account charges during a suspension if the account has not been canceled and the Equipment remains in your possession.

Service restoration may depend on:

Payment of the full past-due balance;
Payment of an applicable reactivation charge;
Updating the payment method;
Return or replacement of Equipment;
Network availability; and
Completion of fraud or identity-verification procedures.

Restoration is not guaranteed if the Service or underlying network is no longer available.

12. Chargebacks and Billing Disputes

You should contact Blazing Hog promptly if you believe a charge is incorrect or unauthorized.

Initiating a chargeback through a financial institution does not cancel the Service or eliminate a valid contractual balance.

If a chargeback is initiated, Blazing Hog may provide relevant information to the bank, card network, payment processor, or financial institution, including:

Order information;
Account information;
Acceptance of these Terms;
Payment records;
Shipping and tracking information;
Equipment identifiers;
Activation and usage records;
Support communications;
Return records; and
Other information reasonably relevant to the disputed charge.

Blazing Hog may suspend or terminate Service while a chargeback is pending when the disputed payment relates to an active account, Service, Equipment, or other valid charge.

If a chargeback is resolved in Blazing Hog’s favor, you remain responsible for the valid balance and any permitted fees or collection costs.

Blazing Hog may refuse future Service until valid outstanding balances and unresolved payment disputes have been resolved.

13. Rate and Service Changes

Blazing Hog may change Service plans, rates, features, Equipment charges, network arrangements, or other terms from time to time.

When required by law, Blazing Hog will provide advance notice of a material change through email, an account notice, an invoice message, a website notice, or another reasonable method.

Taxes, governmental fees, regulatory assessments, and charges imposed by third parties may change without advance notice where permitted by law.

If you do not wish to continue Service after a material change, you may cancel before the change takes effect.

Continued use of the Service after the effective date of a properly disclosed change constitutes acceptance of the updated Service or rate, except where applicable law requires additional consent.

14. Cancellation

You may cancel the Service at any time.

A cancellation request may be submitted through an available method identified by Blazing Hog, which may include:

The customer portal;
An online cancellation form;
Telephone support;
Live chat; or
Email to [email protected].

For account security, Blazing Hog may require reasonable identity verification before processing a cancellation.

The cancellation effective date will be determined by the date the request is received and processed, subject to applicable law and any specific service-plan terms disclosed to you.

Unless required by law or expressly stated in your order, cancellation does not result in a prorated refund for a partially used billing period.

You remain responsible for:

Charges incurred through the cancellation effective date;
Previously invoiced charges;
Equipment rental through the applicable period;
Unreturned or damaged Equipment;
Chargebacks;
Taxes and fees; and
Other valid account balances.

Stopping payment, disputing a charge, transferring Equipment, or disconnecting the Equipment does not constitute cancellation.

15. Equipment Returns

Upon cancellation or termination, you must return all Equipment owned by Blazing Hog.

Blazing Hog will provide return instructions, which may include:

The return deadline;
The return address;
A prepaid shipping label, when applicable;
Packaging instructions; and
A list of Equipment and accessories that must be returned.

You are responsible for following the return instructions and obtaining proof that the return shipment was accepted by the carrier.

Equipment is not considered returned merely because a shipping label was created. The package must be physically delivered to the shipping carrier and received or otherwise verified through valid tracking.

You should retain the shipping receipt and tracking information until the account is fully resolved.

Failure to return Equipment by the stated deadline may result in a charge equal to its applicable replacement value.

Blazing Hog may charge for missing accessories or damage beyond ordinary wear and tear.

If Equipment is returned after a non-return charge has been assessed, Blazing Hog may issue an adjustment after the Equipment is received and inspected. Any adjustment may be reduced by:

Damage charges;
Missing components;
Shipping costs;
Collection expenses where permitted; and
Other valid outstanding account balances.

16. Refunds and Account Credits

Refund eligibility is determined by:

The specific offer or promotion;
The date of cancellation;
Whether Equipment was shipped, activated, used, damaged, or returned;
Whether a nonrefundable service was performed;
The reason for the requested refund; and
Applicable law.

Unless otherwise stated in writing:

Recurring charges are nonrefundable after the applicable billing period begins;
Activation and provisioning fees are nonrefundable after activation or provisioning begins;
Shipping charges are nonrefundable after shipment;
Used portions of Service are not prorated; and
Promotional credits have no cash value.

Approved refunds will generally be issued to the original payment method. Processing time may depend on the payment provider.

Account credits may be applied to future invoices and may not be redeemed for cash unless required by law.

17. Network Management and Congestion

The underlying Network Provider may use congestion-management, prioritization, optimization, traffic-management, or network-protection practices.

During periods of congestion, some customers, plans, devices, applications, or traffic may experience:

Reduced speeds;
Increased latency;
Delayed data transmission;
Lower video resolution;
Temporary unavailability; or
Other performance changes.

Network-management practices may vary by location, plan, technology, device, usage level, and Network Provider.

Blazing Hog may not receive advance notice of all Network Provider changes and may be unable to provide advance notice to customers.

Nothing in these Terms guarantees priority access to network capacity.

18. Service Speeds and Performance

Any speed described as “up to,” “maximum,” “expected,” “typical,” or “estimated” is not a guarantee that you will continuously receive that speed.

Actual speeds and performance may vary based on factors including:

Signal strength and quality;
Distance from a tower;
Tower capacity;
Network congestion;
Network Provider policies;
Equipment placement;
Weather and environmental conditions;
Interference;
Building materials;
Customer-owned devices;
Wi-Fi conditions;
Website or server performance;
Software;
Data usage;
Plan configuration; and
Maintenance, outages, or upgrades.

Unless expressly provided in a separate written service-level agreement, Blazing Hog does not guarantee:

Minimum download or upload speeds;
Continuous availability;
Particular latency;
Suitability for a specific application;
Compatibility with every device;
Uninterrupted video streaming;
Gaming performance;
Voice-over-internet performance; or
Operation of security, medical, or emergency systems.

Service speed should be evaluated using a compatible device connected directly to the Blazing Hog Equipment when technically possible. Wi-Fi speed tests may reflect limitations of the customer’s device or local wireless environment rather than the internet connection.

19. Data Usage and Excessive Use

A plan described as unlimited may remain subject to reasonable network management, Network Provider policies, plan-specific thresholds, prioritization, and prohibited-use restrictions.

“Unlimited” does not mean that the Service may be used without operational or technical limitations or for any purpose.

Blazing Hog or a Network Provider may monitor aggregate data consumption and technical usage information to:

Operate the Service;
Manage network capacity;
Detect fraud or abuse;
Enforce these Terms;
Comply with Network Provider requirements; and
Protect customers and network systems.

Excessive or abusive usage may include usage that:

Materially interferes with network operation;
Degrades Service for other users;
Violates a Network Provider’s policy;
Indicates unauthorized resale;
Involves continuously operating public-access networks;
Uses automated systems to generate abnormal traffic;
Supports prohibited servers or hosting operations; or
Otherwise exceeds the intended use of the selected plan.

Blazing Hog may contact you regarding unusual usage and may require corrective action.

20. Prohibited Uses

You may not use or permit others to use the Service or Equipment:

In violation of federal, state, local, or international law;
To infringe intellectual-property rights;
To transmit unlawful threats, harassment, fraud, or malicious content;
To distribute malware, ransomware, viruses, or harmful code;
To gain unauthorized access to systems, accounts, or networks;
To conduct denial-of-service attacks;
To interfere with network operation;
To engage in spam or unlawful bulk messaging;
To impersonate another person or conceal unlawful activity;
To resell or redistribute internet access without written authorization;
To operate an unauthorized public, communal, campground, RV park, apartment-wide, or guest Wi-Fi service;
To host prohibited public servers or services;
To engage in unlawful surveillance or interception;
To tamper with Equipment or network controls;
To bypass data restrictions, authentication, security, or billing systems;
To use unauthorized SIM cards or Equipment;
In a way that creates a safety or security risk; or
In violation of an applicable Network Provider policy.

Your plan may permit ordinary household, remote-work, or office use. It does not permit resale or the extension of Service to unrelated customers, tenants, visitors, businesses, or the public unless Blazing Hog has provided written approval.

Blazing Hog may suspend or terminate Service for prohibited use.

21. Device and Equipment Attachment Rules

You may connect ordinary compatible personal devices to the Service, including computers, televisions, tablets, phones, printers, and smart-home devices.

Blazing Hog does not guarantee compatibility with every device or application.

Only authorized Equipment, SIM cards, antennas, firmware, and network configurations may be used to access the Service.

You may not move a Blazing Hog SIM card into another device or replace the provided Equipment without written authorization.

Customer-owned routers or networking devices may be used only if they do not interfere with the Equipment, network, or Service and are not otherwise prohibited by the applicable plan.

Blazing Hog may decline to support customer-owned networking equipment.

22. Technical Support

Blazing Hog provides reasonable remote technical support for supported Equipment and active accounts.

Technical support may include:

Activation assistance;
Basic setup assistance;
Equipment resets;
Signal and connection troubleshooting;
Remote diagnostics;
Configuration updates;
Network escalation; and
Replacement of qualifying Equipment.

You agree to reasonably cooperate with troubleshooting, which may require you to:

Remain at the service location;
Reboot or relocate Equipment;
Check cables and power;
Connect a device directly to the Equipment;
Perform speed or signal tests;
Provide photographs or diagnostic information; or
Temporarily disconnect third-party devices.

Blazing Hog is not responsible for problems caused by:

Customer-owned routers;
Computers or mobile devices;
Viruses or malware;
Internal wiring;
Third-party software;
Virtual private networks;
Firewalls;
Security systems;
Device limitations;
Improper installation; or
Unsupported network configurations.

Blazing Hog does not guarantee on-site support.

23. Outages and Downtime Credits

Wireless and broadband networks may experience planned or unplanned outages.

You must notify Blazing Hog when you experience a Service problem and reasonably participate in troubleshooting.

Any downtime credit will be determined under the applicable Service plan, Broadband Consumer Label, promotion, written service-level agreement, or Blazing Hog’s then-current credit policy.

Unless required by law or a written service-level agreement:

Credits are not automatic;
Credits begin no earlier than the time Blazing Hog receives notice;
The outage must be verified;
The issue must be attributable to the Service rather than customer-owned equipment or local conditions;
Credits may be calculated based on the affected period;
Credits may be applied to a future invoice rather than issued in cash; and
The maximum credit will not exceed the recurring charge for the affected Service period.

Scheduled maintenance, force majeure events, customer-caused problems, Equipment positioning, Wi-Fi issues, or third-party application failures may not qualify for a credit.

24. Privacy and Security

Blazing Hog’s collection, use, retention, and disclosure of personal information are described in the Blazing Hog Privacy Policy.

You acknowledge that internet and wireless communications cannot be guaranteed to be completely private or secure.

Blazing Hog may collect and use account, Equipment, diagnostic, activation, service-performance, and aggregate usage information as reasonably necessary to:

Provide and maintain the Service;
Process billing;
Troubleshoot problems;
Protect network security;
Detect fraud and abuse;
Enforce these Terms; and
Comply with legal obligations.

Blazing Hog does not guarantee that data transmitted over the internet will be secure, uninterrupted, or free from interception.

You are responsible for:

Securing your Wi-Fi network;
Using strong passwords;
Maintaining updated devices and software;
Protecting sensitive information;
Installing appropriate security tools; and
Maintaining backups of important files.

25. Third-Party Networks and Services

The Service may depend on Network Providers, tower operators, equipment manufacturers, hosting companies, payment processors, shipping carriers, and other third parties.

Blazing Hog does not control and is not responsible for:

Third-party websites;
Applications;
Content;
Cloud services;
Streaming services;
Gaming services;
Payment-provider systems;
Network Provider outages;
Tower maintenance;
Third-party security practices; or
Changes made by third-party providers.

Use of a third-party service may be governed by that third party’s own terms and privacy policy.

26. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE AND EQUIPMENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

BLAZING HOG DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Blazing Hog does not warrant that:

The Service will be uninterrupted;
The Service will always be available at a particular location;
Speeds will remain constant;
Data will be transmitted without loss or corruption;
The Service will be compatible with every device or application;
The Service will be secure;
Equipment will operate during a power outage;
Errors will be corrected immediately; or
The Service will meet a particular personal or business requirement.

You acknowledge that wireless and internet services are subject to technical limitations and conditions outside Blazing Hog’s control.

This section does not eliminate any express written warranty that cannot legally be disclaimed or any manufacturer warranty expressly passed through to you.

27. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BLAZING HOG AND ITS AFFILIATES, OWNERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, NETWORK PROVIDERS, CONTRACTORS, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

This limitation includes damages arising from:

Loss of profits;
Loss of revenue;
Loss of business;
Loss of customers;
Loss of goodwill;
Loss or corruption of data;
Inability to access information;
Missed communications;
Business interruption;
Security-system failure;
Third-party claims;
Replacement services;
Personal-device damage; or
Inability to use the Service or Equipment.

The limitation applies regardless of whether the alleged liability is based on contract, negligence, tort, strict liability, warranty, statute, or another legal theory, and even if Blazing Hog was advised that damages were possible.

Blazing Hog is not liable for damages caused by:

Network Provider acts or omissions;
Outages or congestion;
Service-speed variations;
Customer-owned equipment;
Improper installation;
Power failures;
Unauthorized account access;
Third-party applications;
Malware;
Customer misuse;
Failure to maintain backups; or
Events outside Blazing Hog’s reasonable control.

To the maximum extent permitted by law, Blazing Hog’s total cumulative liability for all claims arising from or related to the Service, Equipment, or these Terms will not exceed the total recurring Service charges you paid to Blazing Hog for the affected Service during the six months immediately preceding the event giving rise to the claim.

The limitations in this section do not apply to the extent prohibited by law or to liability that cannot legally be limited.

28. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Blazing Hog and its affiliates, owners, directors, officers, employees, agents, Network Providers, contractors, and suppliers from claims, liabilities, losses, damages, judgments, penalties, costs, and reasonable attorneys’ fees arising from:

Your use or misuse of the Service or Equipment;
Use by a person who accesses the Service through your account or Equipment;
Your violation of these Terms;
Your violation of law;
Your infringement of another person’s rights;
Unauthorized resale or redistribution of Service;
Content transmitted through your connection; or
Damage caused by your installation, modification, or misuse of Equipment.

Blazing Hog may assume control of the defense of a matter subject to indemnification, and you agree to reasonably cooperate with that defense.

29. Force Majeure

Blazing Hog will not be liable for delays, interruptions, unavailability, or failures caused by circumstances beyond its reasonable control.

Such circumstances may include:

Acts of God;
Severe weather;
Fire;
Flood;
Natural disaster;
Epidemic or pandemic;
War;
Terrorism;
Civil unrest;
Government orders;
Labor disputes;
Power failures;
Fiber cuts;
Cyberattacks;
Equipment shortages;
Shipping interruptions;
Tower outages;
Spectrum interference;
Network Provider actions;
Changes in law;
Loss of necessary network access; or
Inability to obtain Equipment, SIM cards, plans, or network capacity.

Blazing Hog’s affected obligations will be suspended for the duration of the event.

30. Termination by Blazing Hog

Blazing Hog may suspend or terminate the Service if:

You fail to pay an amount when due;
You violate these Terms;
You violate an Acceptable Use Policy;
You misuse or tamper with Equipment;
You provide false or fraudulent information;
You engage in fraud, theft, or unlawful conduct;
You resell or improperly share the Service;
Your use harms or threatens the network;
You engage in abusive, threatening, harassing, or unlawful conduct toward Blazing Hog personnel;
Continued Service creates a legal, security, safety, financial, or operational risk;
A Network Provider directs or requires termination;
Service is no longer technically or commercially available;
The underlying plan or network arrangement is discontinued; or
Blazing Hog ceases offering the applicable Service.

You remain responsible for valid charges incurred before termination and for returning Equipment.

Where Blazing Hog terminates Service for reasons unrelated to your violation or nonpayment, Blazing Hog may provide an appropriate prorated credit for prepaid unused Service, subject to applicable law and account balances.

31. Termination by a Network Provider

A Network Provider may suspend, restrict, or terminate network access based on its own policies, network requirements, legal obligations, or business decisions.

A Network Provider may take action because of:

Prohibited use;
Excessive or abusive traffic;
Network interference;
Fraud or security concerns;
Court or government orders;
Changes in coverage;
Network retirement;
Plan discontinuation;
Loss of network authorization; or
Other reasons within the Network Provider’s authority.

Blazing Hog may be unable to prevent or reverse a Network Provider’s decision.

If a Network Provider terminates access, Blazing Hog may terminate the affected Service. You remain responsible for charges incurred before termination and for returning Equipment.

32. Informal Dispute Resolution

Before beginning arbitration, you and Blazing Hog agree to attempt to resolve the dispute through good-faith informal negotiations.

A written notice of dispute must include:

The account holder’s name;
Account number, if available;
Service address;
Contact information;
A description of the dispute;
The amount involved, if applicable;
Supporting documents; and
The resolution requested.

Notices to Blazing Hog must be sent to:

Blazing Hog Inc.

Attn: Legal Department

11875 West Little York Road, Suite 501

Houston, Texas 77041

A copy may also be emailed to [email protected] with “Notice of Dispute” in the subject line.

The receiving party will have 60 days after receipt of a complete notice to attempt to resolve the dispute before arbitration may be filed.

Either party may seek temporary emergency relief from a court when reasonably necessary to prevent immediate and irreparable harm.

33. Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS HOW DISPUTES BETWEEN YOU AND BLAZING HOG WILL BE RESOLVED.

Except for matters that may properly be brought in small-claims court and requests for temporary emergency relief, any dispute, claim, or controversy arising from or relating to:

These Terms;
The Service;
Equipment;
Billing;
Advertising;
Privacy;
Cancellation;
Termination;
Communications;
An order or transaction; or
The relationship between you and Blazing Hog

will be resolved by binding arbitration after completion of the informal dispute-resolution process.

Arbitration will be administered by the American Arbitration Association under the rules applicable to the dispute.

Unless the parties agree otherwise, the arbitration will be conducted by one neutral arbitrator.

The arbitration may be conducted:

By telephone;
By videoconference;
Through written submissions;
In the county where you receive Service; or
At another mutually agreed location.

The arbitrator may award any relief available under applicable law that is warranted by the facts and claims presented.

Judgment on the arbitration award may be entered in a court with jurisdiction.

Each party will be responsible for its own attorneys’ fees unless applicable law or the arbitration award provides otherwise.

Blazing Hog will pay arbitration fees when required by applicable consumer-arbitration rules. Otherwise, fees will be allocated under the applicable arbitration rules and law.

A demand for arbitration must be submitted within the applicable statute of limitations.

BY AGREEING TO ARBITRATION, YOU AND BLAZING HOG WAIVE THE RIGHT TO HAVE A COVERED DISPUTE DECIDED BY A JUDGE OR JURY IN COURT.

Nothing in this section prevents either party from bringing an eligible individual matter in small-claims court.

34. Governing Law

These Terms and the relationship between you and Blazing Hog are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where federal law applies or applicable state law cannot legally be waived.

For a dispute that is not required to be arbitrated, the parties consent to jurisdiction and venue in the state or federal courts located in Harris County, Texas, unless applicable law requires another location.

35. Changes to These Terms

Blazing Hog may update these Terms to reflect changes in:

Services;
Equipment;
Billing practices;
Network arrangements;
Technology;
Law;
Regulation;
Security practices; or
Business operations.

The updated Terms will be posted on blazinghog.com with a revised effective date.

When required by law, Blazing Hog will provide advance notice of a material change by email, account notification, invoice message, website notice, or another reasonable method.

Continued use of the Service after updated Terms take effect constitutes acceptance of the updated Terms, except where law requires additional consent.

36. Miscellaneous

Entire Agreement

These Terms, your order, the Privacy Policy, the Acceptable Use Policy, applicable Broadband Consumer Labels, and other documents expressly incorporated by reference constitute the entire agreement between you and Blazing Hog concerning the Service.

They replace prior or contemporaneous oral or written statements concerning the same subject, except for express written commitments contained in an applicable order confirmation.

Severability

If a provision of these Terms is found invalid or unenforceable, it will be limited or modified to the minimum extent necessary, and the remaining provisions will remain in effect.

No Waiver

Failure by Blazing Hog to enforce a provision does not waive its right to enforce that provision later.

Assignment

You may not assign or transfer your account or rights under these Terms without Blazing Hog’s written consent.

Blazing Hog may assign these Terms as part of a merger, acquisition, financing, corporate reorganization, sale of assets, transfer of accounts, or similar transaction.

Headings

Section titles are provided for convenience and do not affect interpretation.

Electronic Communications

You consent to receive agreements, notices, invoices, disclosures, and other communications electronically, including through email, text message, the customer portal, or the website, subject to applicable law.

You are responsible for maintaining a valid email address and telephone number.

Survival

Provisions concerning payment obligations, Equipment returns, disclaimers, limitation of liability, indemnification, dispute resolution, arbitration, and other provisions that by their nature should continue will survive cancellation or termination.

37. Contact Information

Questions about these Terms or the Service may be directed to: